Operations
      Back to home
      1. Help Center
      2. Management
      3. Operations

      What are the responsibilities of the client and MicroSourcing’s Account Manager?

      Operations management is a joint effort between your company and MicroSourcing. Depending on your preferences, you can take a more active or a more passive approach.

      Client:

      • Job-specific training
      • Day to day tasks
      • Feedback regarding staff’s output, work quality and behaviour; Performance review completion
      • Work procedures that are specific to your business/department to guide your Manila Team

      MicroSourcing's Account Manager:

      • Attendance & performance monitoring
      • Help ensure that the staff is able to meet the client's requirements
      • Coaching, performance review discussion; corrective action, if necessary
      • Adherence to MicroSourcing's policies
      • Coordination with the different departments for issues and requests