Your main point of contact is your assigned Account Manager from the Operations Team.
Your Account Manager has the following responsibilities:
- Deal with the different MicroSourcing departments
- Coordinate with you regarding day-to-day operations
- Assist you in determining, implementing, and monitoring account metrics and KPIs
- Communicate and coordinate with you and the staff
- Work with you on creating account specific initiatives to help increase staff retention
You will also be supported by other members of the Operations Team – Operations Specialist, Operations Manager/Sr. Operations Manager and Vice President for Operations.
Refer to the Operations Team
Operations Group Structure 
|
Operations Specialist |
Operations Manager/Sr. Operations Manager |
Vice President for Operations |
|
Request and data management Attendance notification and employee information management |
First point of escalation for client and employee concerns and issues |
In-charge of creating and implementing strategies for the department |
|
Attendance notification and employee information management |
Ensures that the objectives of the client and the company are being met by the team |
Second point of escalation for client issues and concerns |
|
Reports to the Operations Manager |
Sr. Operations Manager - in-charge of the shared services of the site |
Ensures that the objectives of the client and the company are being met by the Operations team and Shared Services Departments |